Returns & Exchanges

CITY HEELS ™ Returns and Exchange Policy

You have the right to exchange or return CITY HEELS ™ (for a full refund) within 14 days of receiving them. The CITY HEELS ™ must have to be unused with labels and packaging intact.

When you return or exchange CITY HEELS ™, you must cover shipping charges. As soon as we receive them, we will exchange your CITY HEELS ™ or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges.
We do not take responsibility for any CITY HEELS ™ lost during the return shipping.

How to Return or Exchange CITY HEELS ™

Contact us and state your order number, which CITY HEELS ™ you wish to return and the reason for the return (it helps us to make our CITY HEELS ™ better). Then we will contact you with the proper instructions.
If you do not contact us before returning the CITY HEELS ™, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.